Occasional returns and refunds are necessary. If you are not entirely satisfied with your ready-to-wear accessories you can return them within seven days of receiving them for a full refund minus the cost of postage. This does not apply to bespoke orders or to pierced earrings.

If you would like a refund please contact us at within 48 hours of receiving your order.

Returns must be sent back in a saleable condition, in their original packaging with any labels still attached in order to receive a refund. Refunds cannot be given if the item is returned after seven days, for this reason we ask that you retain proof of postage and that you choose a postal method which offers compensation to cover the value of the goods.

It is recommended that any parcel with contents worth more than £50 be returned by Royal Mail Special Delivery to ensure the contents are fully insured as Willow & Lace cannot be held responsible for lost or damaged returned goods that have not been correctly insured.

Returns should be sent to: Willow & Lace, Ground Floor, 9 Clarence Parade, Cheltenham, Gloucestershire GL50 3NY

*Please do not return items without first emailing to ensure you are eligible for a refund.*